1. Who we are
RentClear is a rental-application support service. This policy explains how we collect, use, store and share personal information when you visit our website, contact us or purchase a service.
2. Information we collect
- Contact information, such as your name, email address and phone number.
- Application information you choose to provide, such as move-in timing, income, rent level, references and supporting context.
- Billing and transaction information processed through Stripe when you make a purchase.
- Technical information necessary to operate the site, such as server logs and essential security data.
3. How we use your information
- To provide the services you request.
- To respond to enquiries and support requests.
- To process payments and keep purchase records.
- To protect the website, users and business from misuse, fraud or security incidents.
- To improve our website and service offering.
4. Lawful bases
Depending on the circumstances, we rely on one or more of the following lawful bases:
- Contract where we need to use your information to provide a service you have requested or purchased.
- Legitimate interests where we need to operate, secure and improve the business in a way that is proportionate and respects your rights.
- Legal obligation where we must keep records or disclose information to comply with the law.
- Consent where we ask for permission for a specific optional use.
5. How we share information
We may share information with service providers who help us operate the business, such as payment processors, hosting providers, email or productivity providers, professional advisers and authorities where required by law.
6. Payments
Payments are processed by Stripe. We do not store your full card details on this website. Stripe may collect and process payment information in accordance with its own privacy and security standards.
7. International transfers
Some service providers may process information outside the UK. Where that happens, we take appropriate steps to ensure personal data is protected using suitable safeguards.
8. Retention
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to provide services, manage records, resolve disputes, comply with legal obligations and protect the business.
9. Your rights
You may have rights including access, correction, deletion, restriction, objection and data portability, depending on the circumstances and the lawful basis being used.
10. Complaints
If you are unhappy with how your information is handled, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO).
11. Cookies and similar technologies
This site is designed to work without analytics or advertising cookies. If non-essential cookies or similar technologies are added later, they should only be used after valid consent has been obtained.
12. Contact
For privacy questions, contact support@rent-clear.com.